Terms of Service

1. Introduction

Welcome to Laurianne Crevier Physiotherapy. By accessing our services and website, you agree to these terms of service. Please read them carefully.

2. Services

2.1 Physiotherapy Services

  • We provide physiotherapy services as described on our website
  • All treatments are performed by qualified professionals
  • Services are subject to professional assessment and availability

2.2 Appointments

  • Appointments must be scheduled in advance
  • 24-hour cancellation notice is required
  • Late cancellations or no-shows may incur fees
  • We strive to maintain appointment schedules but cannot guarantee against delays

3. Patient Responsibilities

You agree to:

  • Provide accurate medical and personal information
  • Follow treatment recommendations and exercise programs
  • Attend scheduled appointments or provide timely notice of cancellation
  • Pay for services as agreed
  • Treat staff and other patients with respect

4. Payment Terms

4.1 Fees

  • Service fees are as posted in our clinic and website
  • Payment is required at the time of service
  • We accept major credit cards, debit cards, and cash
  • Insurance claims are the patient’s responsibility

4.2 Insurance

  • We provide receipts suitable for insurance claims
  • Patients are responsible for understanding their insurance coverage
  • Direct billing arrangements must be confirmed in advance

5. Health and Safety

We maintain:

  • A clean and safe environment
  • Compliance with health regulations
  • Professional standards of practice
  • Emergency procedures and equipment

6. Website Use

6.1 Online Content

  • Website content is for informational purposes only
  • We strive for accuracy but cannot guarantee it
  • Content is not a substitute for professional medical advice

6.2 Online Booking

  • Online booking is subject to confirmation
  • We reserve the right to modify or cancel appointments if necessary
  • Technical issues may occasionally affect online services

7. Liability

7.1 Limitation of Liability

We are not liable for:

  • Injuries resulting from failure to follow treatment advice
  • Indirect or consequential damages
  • Issues beyond our reasonable control
  • Treatment requires informed consent
  • You have the right to refuse treatment
  • Risks and benefits will be explained before treatment

8. Privacy and Confidentiality

We maintain:

  • Patient confidentiality as per our Privacy Policy
  • Secure records storage
  • Compliance with healthcare privacy laws

9. Termination of Services

We reserve the right to:

  • Refuse or discontinue service
  • Modify these terms with notice
  • Transfer patient care when appropriate

10. Changes to Terms

  • We may update these terms periodically
  • Changes will be posted on our website
  • Continued use of services implies acceptance of new terms

11. Contact Information

For questions about these terms:

12. Governing Law

These terms are governed by the laws of Quebec, Canada.

Effective Date

These terms of service are effective as of March 20, 2024.