Privacy Policy

Introduction

At Laurianne Crevier Physiotherapy, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect your data when you use our services or visit our website.

Information We Collect

Personal Information

  • Name and contact information
  • Medical history and health information
  • Insurance details (if applicable)
  • Emergency contact information
  • Appointment history and treatment notes

Website Usage Information

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referral sources
  • Device information

How We Use Your Information

We use your personal information to:

  • Provide physiotherapy services and maintain treatment records
  • Schedule and manage appointments
  • Communicate about your care and send appointment reminders
  • Process insurance claims (if applicable)
  • Improve our services and website experience
  • Comply with legal and professional obligations

Data Protection

We implement various security measures to protect your information:

  • Secure, encrypted storage of personal data
  • Limited access to personal information by authorized personnel only
  • Regular security assessments and updates
  • Compliance with healthcare privacy regulations
  • Secure disposal of outdated records

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Obtain a copy of your medical records
  • Withdraw consent for certain data uses
  • File a complaint about data handling

Information Sharing

We only share your information:

  • With other healthcare providers involved in your care (with your consent)
  • When required by law or professional regulations
  • With insurance providers (with your authorization)
  • With third-party service providers who help us operate our practice

Cookies and Tracking

Our website uses cookies to:

  • Improve site functionality
  • Analyze site usage
  • Remember your preferences
  • Provide a better user experience

You can control cookie settings through your browser preferences.

Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website or email notifications.

Contact Information

For questions about this privacy policy or your personal information:

Effective Date

This privacy policy is effective as of March 20, 2024.